Who may be an administrator or user
Eligible people are business owners who are Singapore citizens, PRs or company EntrePass holders; Singapore-citizen/PR employees; or the company’s foreign employees holding Singapore EP, PEP or S Pass. Outsourced staff need client authorisation before access is requested. They must own or work for a company whose primary activity is in the listed SSIC categories; freelance consultants must register their business with ACRA.
| SSIC | Eligible outsourced business |
|---|---|
| 69100 | Legal activities |
| 69201 | Accounting, auditing and tax advice |
| 69202 | Bookkeeping |
| 70201 | General business/management consultancy |
| 70204 | HR consultancy |
| 70209 | Other business/management consultancy |
| 78300 | HR-function management |
| 82110 | Contract office administration, including billing and records |
| 82199 | Other specialised office support |
| 96099 | Other personal services |
Two layers of access
An active Corppass account must have Singapore EP eService and myMOM Portal assigned, and the individual must also be an active Singapore EP eService administrator or user. In Corppass, the administrator/sub-administrator uses e-Service Access to assign the relevant service. If the operational account is missing, its administrator adds the person through myMOM Portal > Work Passes > Quick Menu > Manage user access/contact details. Register an account if none exists.
Administrator succession and removal
The administrator grants and terminates user access. Appoint a second administrator before the only administrator leaves; changing the administrator takes one week and MOM says this cannot be shortened. If the sole administrator has already left, submit a replacement request immediately. When a person leaves or no longer needs access, remove both Corppass service access and the operational account access through myMOM Portal > Work Passes > Quick Menu > Manage user access/contact details. Both removals may be made before the departure.
Account activity and stamps
MOM recommends logging in at least once every three months to check for irregular transactions. Accounts inactive for 12 months are terminated. A company stamp is not required on forms; ignore a stamp box if an older form still contains one.
Transactions available
Administrators/users can apply for passes other than Work Permit; appeal; issue, cancel or withdraw; renew; replace cards; extend IPA validity; and view holder/organisation profiles, quotas, transaction details and payment records. Individual holders can update passport and contact information. The official user guide separately explains profiles, Singapore EP/S Pass appeals, TEP/DP/LTVP appeals, TEP applications, IPA cancellation/status/extensions, card replacement, DP/LTVP and LOC renewal, travel-document/contact updates, payment records and withdrawals.
Operations requiring another route
A salary update uses the separate salary-update request. A rejected LOC requires a new application or renewal request rather than the appeal transaction. PEP/EntrePass issuance and cancellation follow their pass-specific instructions. For EntrePass/PEP/DP/LTVP replacement, an employer can apply for an employed holder; a holder without an employer can appoint an EA, or book EPSC. Singapore EP card-delivery details must be checked by the employer or appointed EA.
Payments, browsers and peak periods
Pay by GIRO, Visa, Mastercard or Amex. The page lists Chrome 81+, Firefox 75+, Safari 13.1+ and Edge 81+; Chrome is recommended. Peak periods are 10am–noon and 2–4pm daily, Mondays and days immediately before/after public holidays. Service may be slower then. Access restoration after inactivity is requested through the administrator in myMOM Portal. Work-pass eService terms apply.
Official source
Written independently from official MOM source material.