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WORK PASS GUIDANCE

How should an employer respond to an EP document request?

Respond through the channel specified in MOM’s request.

Reviewed against official English sources · 11 October 2026

Quick answer

Map each requested point to an answer and supporting evidence, then check versions and deadlines. Supply genuine, relevant material rather than replacing a clear response with unrelated attachments.

Official basis: MOM ↗

What to check

Practical comparison — How should an employer respond to an EP document request?
ItemCheck or action
通知问题 / Requested pointRetain the original request
回复 / ResponseExplain the facts and changes directly
证据 / EvidenceIdentify the document, date and relevant content

Check the requested action

MOM can request additional information during assessment. Check the application record and email instructions. Where directed, use the application’s “Submit documents” action; an email may instead specify an online form.

Practical response preparation

Match each requested item to a clearly named document. Check that names and declared facts agree, and explain any discrepancy. Avoid sending unrelated material.

Translations

For non-English documents, MOM requires the original and English translation together in one file. Follow the current upload instructions and the case-specific deadline.

Official sources

This independent summary by Apex Gateway is based on the official English guidance linked below. Refer to the source for the full requirements and subsequent updates.

Related business support

Frequently asked question

How should an employer respond to an EP document request?

Map each requested point to an answer and supporting evidence, then check versions and deadlines. Supply genuine, relevant material rather than replacing a clear response with unrelated attachments.

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